Returns and refunds

Last updated: September 26, 2026

Before any return

Contact customer service at contact@saeyon-care.com with your order number and reason for the return. We will send the return address and instructions by email. Do not send a return to our registered business address without prior authorization.

30-day satisfaction guarantee

SAEYON offers a 30-day satisfaction guarantee from the date of delivery. If the serum is not right for you, contact customer service with your order number within 30 days of delivery.

This guarantee applies to a first order and one serum per customer. The product may have been opened and tried, but it must have been used reasonably and returned in its original packaging.

Return shipping costs are paid by the customer. Once we receive and inspect the returned product, the price of the eligible serum will be refunded to the original payment method. Any express shipping charges are not refunded.

Refunds

Refunds are issued to the original payment method after receipt and inspection of the return.

Incorrect, damaged, or defective products

Contact customer service as soon as possible with your order number and photographs. After reviewing the issue, SAEYON will offer an appropriate solution in accordance with applicable law. Justified costs relating to a covered defect will not be charged to the customer.

This policy does not limit any rights available under applicable law.